Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
ALL SALES ARE FINAL. IF it is a trading card item we cannot take back something that has been received/ sent out. We cannot control if a package goes missing but can provide insurance for your order if you email us about it. Please note all orders sent out with tracking must be handled with the CARRIER. We issue refunds for pre order items that do not ship by release date. We do charge up to 30% FEE if you abuse our pre order policy or try to cancel before release date. NO EXCEPTIONS. WE DO NOT ACCEPT AMERICAN EXPRESS SO ANY ORDER WITH AMEX WILL BE REFUNDED. FAILURE TO FOLLOW LIMITS SET FOR PRODUCTS ON THE WEBSITE WILL RESULT IN A FULL 30% FEE NO MATTER IF IT IS A FIRST TIME OFFENSE. WE DO NOT TOLERATE CHARGEBACKS AND WILL BAN FROM WEBSITE.